Frequently Asked Questions

What licenses, certifications, and accreditations are held by DLI?

DLI is licensed by

  • CLIA
  • State of Alabama
  • State of Florida
  • State of Georgia
  • Medicare
  • Medicaid

DLI is accredited/certified by

  • College of American Pathologist (CAP)
  • Substance Abuse and Mental Health Services Administration(SAMHSA)-drug testing
  • OSHA(lead testing)

How long has DLI been in business?

DLI has been providing quality clinical laboratory testing services for over 50 years Beginning locally, the company has expanded regionally to provide service to healthcare providers in 4 states.

Where is testing performed?

The central laboratory and corporate headquarters are located in Valdosta, GA, the near geographic center of our service region. To meet critical care needs, STAT testing is performed in several satellite labs across the region.

What specialty labs does DLI operate?

Toxicology, Clinical Chemistry, Hematology, Coagulation, Flow Cytometery, Microbiology, Virology, Mycobacteriology, Parasitology, Mycology, Molecular Diagnostics, Immunology, Cytology, and Anatomic Pathology

What medical specialties are served by DLI?

Our Board Certified pathologists and PhD scientists direct laboratory services designed to meet the special testing needs of all medical specialties: neurology, pediatrics, OBG, rheumatology, urology, gastroenterology, endocrinology, cardiology, internal medicine, family practice, all surgical specialties, public health, business and industry.

What pathology specialties are represented by the pathology team?

Anatomic and clinical pathologists along with nationally renowned cyto-, hemato-, gastro-, oncology, and dermatopathology consultants as needed.

What measures are taken to ensure quality and timeliness of testing and reporting?

Careful selection of highly experienced personnel well planned training, internal quality control systems, periodic external proficiency testing events, and periodic inspections by licensing, accrediting or certification agencies, and commitment to total client satisfaction.

What billing options are available to patients and clients?

Flexible billing arrangements are available through DLI. To learn more about convenient billing or payment options, please call 800-342-7552. For the convenience of patients and their doctors, DLI files primary and secondary insurances and we accept credit card payments from patients and clients. DLI has made arrangements to file insurance claims with hundreds of insurance companies.

How does DLI deliver test results confidentially to healthcare providers?

Following strict adherence to HIPAA regulations, DLI delivers test results confidentially and quickly. DLI offers several electronic result delivery methods. A representative will help you select the right method for your busy practice.

Who will answer my questions about computer connectivity, HIPAA regulations, CLIA licensure, phlebotomy certification, Medicare medical necessity, fees, custom profiles, complimentary supplies, drug testing, specimen pick-up times, etc.?

DLI s team of sales and service professionals are the best in the industry. They will help you evaluate any laboratory technical or business issue with your total satisfaction in mind.

How will I learn about new service offerings from DLI?

DLI publishes new service offerings through its web-site, www.doctorslabinc.com and through fliers distributed to clients via its courier network. A Users Guide is provided to each client that provides details about each test or service offered at DLI.

How will specimens collected at my office be handled by DLI?

Your sales or service representative will arrange for a courier to pick-up specimens collected in your office. The courier schedule will be optimized to meet your needs and the needs of your patients. Couriers use specially designed systems to preserve and protect blood and body fluid specimens during transport from your office to our lab.

Does DLI provide specimen collection supplies to collect, process, preserve and transport specimens to the lab?

Yes, all materials necessary for the collection, processing, preservation and transport of specimens are provided. A centrifuge is provided for safe processing of serum or plasma specimens. Couriers use transport systems that will preserve specimens at optimal temperatures during transport to the lab (ambient, refrigerated, and frozen).

I use custom lab profiles for my convenience. How are custom profiles handled at DLI?

A sales or service professional will meet with you to thoroughly understand your needs. They will build custom profiles to your specifications and will display them on your custom printed requisition forms.

How do I contact a sales or service representative?

Call 1-800-342-7552, extension 2285.